The 911 Center for the City of Norton is the first point of contact for the public in emergency and non-emergency situations.   All emergency personnel are dispatched by this 911 Center.  The CAD (Computerized Aided Dispatch System) is managed by 8 full-time and 1 part-time dispatchers in which they effectively monitor all responding emergency personnel.

In 2010, the 911 Center processes 11,992 calls to police, 186 calls to fire, 928 calls to rescue and 451 calls to animal control for a total 13,557 requests for services.  The total emergency and non-emergency call through the 911 Center totaled 31,426 with 5,880 calls being 911 related and 25,546 received through non-emergency phone lines.

The 911 Center may be reached for emergencies by dialing 911 and for non-emergency calls the number is 276-679-1211.